Wellbeing of International Students
The wellbeing of students at school and in homestay is of paramount importance to the staff at Napier Girls’ High School.
There is a team of four staff working with the girls and host families on a daily basis to ensure students have a happy and successful time studying at our school. International Dean, Ana van der Linden, and Anna Norton, Homestay Coordinator, are available 24/7 to assist our international students. Students also have assistance from the Careers Team.
The International Learning Area is the hub of our international programme and provides a home base for students to come and ask questions at any time or just to relax with friends.
The International Team
Suzanne Downs, Deputy Principal
Ana van der Linden, International Dean: [email protected] Ph: +64 6 8351069 ext 219
Anna Norton, International Assistant and Homestay Coordinator: [email protected] Ph: +64 6 8351069 ext 208
Code of Practice
Napier Girls’ High School has agreed to observe and be bound by the Education (Pastoral Care of International Students) Code of Practice 2016. The Code is available in several languages from the NZQA website at http://www.nzqa.govt.nz/providers-partners/education-code-of-practice/code-of-practice-resources-languages/
Medical and Travel Insurance
International students must have appropriate and current medical travel insurance while studying in New Zealand. Details of the policy used by most Napier Girls’ High School students are available at
Napier Girls’ High School can help to organise this insurance.
Eligibility for Health Services
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed on their website at http://www.moh.govt.nz
The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://www.acc.co.nz
Other Useful Websites for Living in New Zealand
Water Safety New Zealand: http://www.watersafety.org.nz/resources-and-safety-tips/safetyinfo-tips/the-water-safety-code/
NZTA information for visiting drivers: http://www.nzta.govt.nz/safety/driving-safely/visitingdrivers/
Drive Safe: http://www.drivesafe.org.nz/
Alcohol laws and penalties: http://www.police.govt.nz/advice/drugs-and-alcohol/alcohol-lawsand-penalties
Sun safety: http://sunsmart.org.nz/
Budgeting resources: http://www.sorted.org.nz/life-events/studying
Earthquakes and other natural disasters: http://getthru.govt.nz
A student who believes that the school has failed to follow the Code of Practice has several options to follow, depending on the type of complaint. A flowchart which outlines this procedure is posted in L2, the International room.
The following steps outline the process available to International students in the event of a breach of the code:
How do I make a complaint at Napier Girls
Complaints Procedure for International students
The Code requires all institutions to have fair internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further.
Firstly, the complaint should be directed to the appropriate person and, where possible, resolved cooperatively and at an early stage. The International Team will help you.
What do I do if something goes wrong?
Please follow the International student complaints flowchart and complete an International student complaints form.
If a complaint is of a very serious nature, we will immediately inform the Principal about the nature of the complaint.
● If there is a problem with learning, please see Mrs van der Linden, International Dean.
● If you have a problem with the homestay, please see Ms Norton, International Assistant.
● If you have a problem in the hostel, please see Mrs Sycamore, Acting Hostel Manager.
● If you have a problem with friendships, please see Mrs van der Linden or Ms Norton.
● If you are not feeling safe, please see Mrs van der Linden or Ms Norton.
● If there is a problem about the school, please see Mrs van der Linden
If the problem cannot be resolved by discussion with a member of the International Team or should the complaint be more serious, it should be referred to Ms Downs, Deputy Principal. At this stage, all complaints must be in writing and signed by the student.
If you are still not satisfied with the matter you may ask the Board of Trustees to consider the matter. Follow up will be in writing by the Board or Principal.
If you have reached the end of the complaint process and you are not happy with the outcome, iStudent Complaints may be able to help.
iStudent Complaints is available at the following website: http://www.istudent.org.nz/
How to make a complaint