Complaints Procedure.

POLICY ON COMPLAINTS AND CONCERNS

 

Complaints Procedure – Pathway 2

 

  1. 1.         Serious complaints should be made in writing to the Principal.

 

  1. 2.       The Principal will investigate the written complaint.

 

  1. 3.         The student or staff member will respond to the complaint directly to the Principal and shall not discuss the matter with the complainant until given permission to do this.

 

  1. 4.         Other parties are informed at the Principal’s discretion and appropriate action taken at that point as required.

 

  1. 5.         If the complaint has foundation, the Principal will take legal advice and apply the appropriate industrial or mediation procedures, depending upon the circumstances.  Where possible, the situation will be resolved by mediation.

 

  1. 6.         The Principal will inform the complainant of her resolution of the complaint charge.

 

  1. 7.         The complainant may refer the matter to the Board if he or she is either dissatisfied with the Principal’s resolution or feels that there is nothing more to be gained by referring the matter again to the Principal.

 

  1. 8.         The complaint shall then be directed by the complainant in writing to the Board of Trustees.

 

  1. 9.         In cases of complaint against the Principal which remains unresolved in the first instance, a formal written complaint must be made to the Board of Trustees Chairperson.

 

  1. 10.      Complainants are informed by the BOT Chairperson of the outcome of the complaint.

 

  1. 11.      Where appropriate, outside mediation or legal advice may be sought.

 

  1. 12.      In dealing with any complaint the school will act in accordance with the relevant conditions of the current employment contract(s).

 

  1. 13.      In all cases the Board in dealing with complaints will act as a good employer.

 

 

 

 

 

 

 

 

 

Reviewed March 2011